Aermec, a global brand in HVAC (Heating, Ventilation and Air Conditioning), were struggling with poor service from their previous IT service provider. Learn what issues they were having, and the results and improvements they have benefited from since partnering with HVAC IT Services.
Video Transcript
My name is Paul Hughes. My primary function here at Aermec UK is as the finance manager. We are just a subsidiary of a much larger manufacturing brand out in Italy. Based in Verona, in Bevilacqua. Our primary function is HVAC air conditioning units.
(Q: What were the main issues you were having with your previous IT Support suppliers?)
A: The main issue that we had was the poor service that we were getting from them. We could wait up to five days at a time for resolutions to simple IT functions.
(Q: What were you looking for from your Managed Service Provide?)
A: We wanted a one size fits all, basically, for the company. We were in lease premises at the time when we onboarded, and it was primarily to support us with a managed service system as well as give recommendations for our hardware equipment.
(Q: What were your expectations working with HVAC IT Services?)
A: My expectations were quite high, and they more than actually met those on that first project.
(Q: What measurable results or improvements have you noticed since implementing our solutions?)
A: Positively the downtime is zero now. We are rarely without anything, any IT for any time whatsoever, and the whole team were well aware of what we wanted to achieve here. So it’s actually driven us on as a company to be IT stable. So the benefits been great for us. It’s just saved so much time.
(Q: How would you rate the level of communication and support provided by our team throughout our partnership?)
A: Throughout the partnership, the communication and support that I have received has always been, at the highest level. I don’t think I’ve spoken to anyone that isn’t friendly or approachable or willing to go that extra mile for us. Their commitment to making sure that what you require as a company is delivered is second to none.
(Q: Why do you like partnering with HVAC IT Services?)
A: I don’t think that they’ve ever missed the mark in what they’re delivering for us. The fundamentals of my role is the finance manager here, so I will always be looking to save money. What I have got is very cost effective and it delivers well. Definitely five stars. I highly recommend them. Long may it continue.
